Tell Me, Telus

For those of you (blessedly) unfamiliar with the service company Telus, a short briefing. Telus offers internet, mobile- and landline-phones, television and a few other online servicey-type whatsits.

They used to be the only company in Alberta, before they were privatized.

They kind of suck major monkey toes.

          (eww)

I've had whole summers full of getting an internet from them, which turned out to be completely their fault. I kid you not.

More recently, I was looking into phones, as my old one was literally falling apart, and not quite practical for what I needed it to do anymore. (Smart phones, and all that.)

A dear, dear friend mentioned that he loved the plan he was on, with Telus.

I took his word for it—on paper it looked pretty awesome.

I ordered my phone almost seven weeks ago. 

I ordered the case for said phone less than a week ago. 

It arrived today.

The phone hasn't even been shipped yet, while I was promised it in 'two-to-three weeks.'

If I go in to talk to a rep, they tell me to call a number (that has been different at each store) to contact Telus.

I HAVE NO PHONE.

Mine has been gone for two months.

I ordered one online because they were backordered in-store, and was told this would be a faster, more assured way of receiving what I wanted.

I'd cancel the order…if they hadn't already taken over two hundred dollars of my money.

I bloody well love this company.